Live Scan Instructions

Live Scan machines are either operated by the California Department of Social Services, through a contract with L-1 Enrollment Services (formerly IBT) or a variety of entities certified by the California Dept. of Justice including law enforcement offices and other state-government sites (i.e. school districts). When you have your fingerprints scanned using Live Scan technology you should:

1. Complete the TrustLine Voluntary Registry Application Form (TLR 2) dated 2/09.

2. Call L-1 Enrollment Services at 1-800-315-4507 or visit their Online Enrollment page at www.L1enrollment.com to obtain the Live Scan location nearest to you and to schedule an appointment to get your fingerprints scanned.

Calling to Schedule Your Fingerprint Appointment

• Call 1-800-315-4507 and tell the L-1 Enrollment Services operator that your application will include payment for the TrustLine fee.
• The L-1 Enrollment Services operators will ask you to provide information from the TrustLine application so that the information will be in the computer when you arrive at your fingerprinting appointment.
• Take the completed TrustLine Registry Application and payment in the amount of $82.00 with you to your appointment. Have the technician who scans your prints complete the box at the bottom of the application form. This form will be the only receipt and evidence you have that your fingerprints were submitted. The completed, signed TrustLine Registry Application form needs to be mailed along with a check in the amount of $43.00 (made payable to CA Department of Social Services) to the address in Box 10 of the TrustLine Registry Application Form.

Scheduling Your Fingerprint Appointment Online

• Begin the registration process and enter in the ORI number in the field provided. The ORI number can be found in Box 15 on the application form.
• Choose the “TrustLine Employee (Voluntary TrustLine) Applicant” applicant type.
• You do not have a DOJ Billing Number so please skip that field. Skip the next screen as these questions do not apply to your TrustLine application.
• Enter your zip code to determine the closest fingerprinting location to you. If none of these locations are convenient for you, please go to # 3 below.
• If there is a convenient L-1 Live Scan location, schedule your appointment.

Please be aware that the L-1 Enrollment Services operators only schedule fingerprint appointments. They do not have any information about TrustLine.

3. If there is not an L-1 Enrollment Services location near you, contact your local Police Department or Sheriff’s Office and request an appointment to get your fingerprints scanned. Please note: some law enforcement sites will require use of the Request for Live Scan Service form (TLR 9163A). So, take both the TrustLine Registry Application as well as the Request for Live Scan Service form with you when you get fingerprinted. Make sure that on both the TrustLine Application form, in the Live Scan section and on the TLR 9163A form the Applicant Type is listed as “TrustLine Registry Employee”.

Law enforcement agencies need to keep one copy of your TrustLine Registry Application/Request for Live Scan Service form. So, make sure to take two completed copies of the TrustLine Registry Application and Request for Live Scan Service form with you to your fingerprinting appointment. Law enforcement sites charge a $66.00 fee for the TrustLine background check and an additional fingerprint rolling fee, which varies from site to site, and ranges between $10.00 and $30.00. Have the technician who scans your prints complete the box at the bottom of either the TLR2 or the TLR 9163A, as this will be the only receipt and evidence that your fingerprints have been submitted. The completed and signed TrustLine Registry Application form, and, if used, Request for Live Scan Service form need to be mailed along with a check in the amount for $43.00 (made payable to CA Department of Social Services) to the address in Box 10 of the TrustLine Registry Application form.

4. For questions or to obtain additional information about TrustLine call 1-800-822-8490.